ODD Ops

You mentioned you are reviewing our workflows to better capture our productivity, identify gaps and opportunities. Not sure if the business is flexible on signing up with new tools (that require a subscription) but can help us track all of our workflows, audit trail logs. I also recommended it for your initial tooling request - Its Coda https://coda.io/

-The AI can be trained on internal documentation, knowledge bases, and escalation playbooks to answer common escalation questions It can pull snippets or link users to the correct internal resources The bot can remember recent context within a thread or Slack conversation, helping answer follow-up questions accurately without repeating context. impact: Reduces the load on SMEs, potentially average response and resolution times drop significantly MMMM link for reference: https://docs.google.com/presentation/d/1yyQGtQvYiqTr4QcEaaUhlKIZJQbl1tTFJLK0OUeY71g/edit?slide=id.g35d5efd1894_0_25#slide=id.g35d5efd1894_0_25